FAQ | Frequently Asked Questions

Orders & Deliveries

To which countries do you ship?

We ship throughout the UK.

We can ship to Europe, the USA and the rest of the world but you will incur customs duties.

You will experience longer delivery times when shipping overseas, but we try to minimise the wait as much as we can. We despatch same or next day but cannot guarantee delivery times for either UK or international carriers which is why we provide tracking.

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Can I change or cancel my order?

If you need to change, cancel or make any modifications to your order, please contact us as soon as possible at: myorder@primroseandginger.co.uk

Kindly put your Order Number in the subject line to enable us to process your enquiry as quickly as possible.

We aim to process all orders within 1-2 business days and can only accommodate any changes to your order prior to the package being sent. 

We will do our very best to respond to any reasonable request prior to your order being despatched.

 

When will my order be shipped?

Normally all our orders are processed and shipped within 24 hours on a weekday. 

You will receive a shipping confirmation email as soon as your order has been processed. 

If you haven't received a shipping confirmation, kindly email us at hello@primroseandginger.co.uk


Why haven't I received an Order Confirmation?

If you haven't received an order confirmation by email shortly after having completed your order, please reach out to us hello@primroseandginger.co.uk

 

How do I check the status of my order?

Once your order is processed, you will receive a shipping confirmation. You will then be able to check the progress of your package in transit.

Where is my package?

Please use the tracking ID received in your Order Confirmation  email to track your order.

Payments

Which cards do you accept?

We accept all major debit and credit cards. We also accept PayPal and Klarna.

We process payments using Stripe.

We do not accept American Express, Diners and JCB.

Should you have any problems, please do not hesitate to call us on 0208 532 9715 for assistance Monday - Friday between 9.30am - 5pm.