Terms & Conditions

This website is operated by Primrose & Ginger and the terms “we”, “us”, and “our” used throughout this site refer to Primrose & Ginger. Primrose and Ginger are a branch of 2H Squared. All information, tools and services available through our website is conditioned by your acceptance of all terms, conditions, policies and notices stated here.

Our Terms & Conditions apply to all users of the primroseandginger.co.uk site, including, but not limited to, users who are browsers, customers, and/ or contributors of content. When visiting our site and/ or purchasing our products, you engage in our Service and agree to our Terms & Conditions.


Online Store Terms

By agreeing to these Terms & Conditions you are agreeing not to use our products or the Service for any illegal or unauthorised purpose or violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any viruses or worms or any code of destructive nature.

Any violation or breach of these Terms & Conditions can result in an immediate termination of the Services.


Products or Services

The essential characteristics of the product or the Service are disclosed. For further information and details you can contact us at hello@primroseandginger.co.uk. Our products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display the colours and images of our products as accurately as possible. All descriptions of products or product pricing are subject to change any time without notice, at the direction of Primrose & Ginger. We reserve the right to discontinue or limit the quantities of any product or Service at any time.

We reserve the right, but are not obliged, to limit the sales of products to any person, geographic region or jurisdiction at any time and on a case-by-case basis.


Price and the Service

Product prices are subject to change without notice. Any price is only valid on the day and time of ordering and the buyer will be charged the price valid on the day and time of the order.

All prices shown are inclusive of VAT.

We furthermore reserve the right at any time and without notice to modify or discontinue the Service - and any part hereof. We are not liable to you or any third party for any price change, modification, or discontinuance of the Service.


Order and Payment

Any use of the Service and order from Primrose & Ginger does not constitute a binding acceptance, but an offer to Primrose & Ginger to purchase the item under these Terms. A binding agreement between the customer and Primrose & Ginger is only concluded when the offer has been accepted by Primrose & Ginger in an Order Confirmation.

The account information entered when purchasing products is transferred encrypted (SSL), and only you and the Payment Service Provider will have access to this information. No other party will ever see or be able to store your private payment information. Credit card payments will be deducted from your account as soon as the goods are departed from our warehouse.

We accept Visa, MasterCard and PayPal.

You agree to update your account and other information, including your contact information and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Disclaimer of Warranties

In no case shall Primrose & Ginger be liable for direct or indirect loss as a result of the products ordered arriving late at your address or the products ordered suffer from damages of any kind when the delay or errors are due to the customer’s act or omission or circumstances beyond our control, including, but not limited to, war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, labour conflicts of all kinds, including strike and lockout or similar events.

You are required to check the products as soon as possible after receiving them. Any complaints must be made within a reasonable period after receiving the products. We do not provide a self-guarantee for any products ordered. You will only obtain the guarantee issued by the manufacturer.

We do not warrant that the results that may be obtained from the use of our products will be accurate or reliable. You agree that your use of the products is at your sole risk and that the products delivered to you through the Service are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or guaranteed conditions of any kind.


Delivery Time

We strive to process and send all orders within 1 - 2 business days after the purchase on the Site has been made and with delivery between 4 - 8 business days for all items in stock.

Your goods will be delivered safely and securely. If you have consented to the product being placed without a signature, you agree that Primrose & Ginger cannot be held liable for lost or damaged products upon delivery.

Product shipping charges will be tracked and stated in the purchase process.


Cancellation and Return

If you have changed your mind or are not happy with our products, you have the right to cancel your order within 14 days after your purchase. From the day we receive your cancellation you have 14 days to return the product. As soon as we have received the returned package at our warehouse we will refund your order. It usually takes around 3-5 business days for the payment to be visible on your account.

Furthermore, you are covered with a two year guarantee for faulty goods. This covers goods that are defective according to current consumer legislation.

The returned package must be unopened and appear unused. If the returned item(s) do not appear unopened and unused we reserve the right to reduce the refund. You must pay for the shipping cost on the returned package, unless the return is due to a mistake from our side. Kindly send a photo of the postal receipt for verification and proof that the package has been returned to us

Return address:

Primrose & Ginger Unit 64 Redbridge Lane West, London E11 2JU D-U-N-S® Number: 225547747

As soon as we have received the returned item(s) we will process the refund to your account.

If you wish to claim an error on an ordered product, please contact us at hello@primroseandginger.co.uk  as soon as you have discovered the damaged product(s).